Policies
Delivery
When will I get my order?
It takes 3-7 days to fulfill an order, after which it’s shipped out. The shipping time depends on
your location, but can be estimated as follows:
USA: 5-8 business days
International: 10-20 business days
Where will my order ship from?
We work with an on-demand order fulfillment company with facilities worldwide!
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
- Check your shipping confirmation email for any mistakes in the delivery address.
- Ask your local post office if they have your package.
- Stop by your neighbors in case the courier left the package with them.
Pro tip: Package theft is on the rise—If you're expecting a home delivery and you know you won't be home to accept it, use an address where you know you'll be!
If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at motiv8-service@gmail.com with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order, but the entire order will be at your own cost.
Pro tip: The zip code is the most important part of the address. Use a simple tool like USPS ZIP code lookup to make sure you get it right!
Orders
How are your products made?
We work with a reliable, high-quality print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!
How do I track my order?
If your shipping method includes tracking, you’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at motiv8-service@gmail.com.
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at motiv8-service@gmail.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
Returns
What’s your return policy?
We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at motiv8-service@gmail.com!
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at motiv8-service@gmail.com with photos of wrong/damaged items and we’ll sort that out for you.
Can I exchange an item for a different size/color?
At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section.
Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at motiv8-service@gmail.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!
Cookies and Personal Data
This website, motiv8-tees.com (the "Site"), is operated by Motiv8 Tees. In this Privacy Policy references to "we", "us", "our", are references to Motiv8 Tees.
What are cookies?
A cookie is a simple text file that is stored on your computer or mobile device by a website’s server. Each cookie is unique to your web browser. It will contain some anonymous information such as a unique identifier and the site name and some digits and numbers. It allows a website to remember things like who you are, your preferences or what’s in your shopping basket.
Most websites you visit will use cookies in order to improve your user experience by enabling that website to ‘remember’ you. To learn more about cookies, visit All About Cookies.
How long do cookies last?
Cookies last for different lengths of time depending on what they are used for:
Session cookies are temporary cookies and are only stored until you leave the website or when you close your web browser.
Persistent cookies last for a fixed period of time, defined within the cookie, and allow the website to recognise the device again when the user returns to that website on that device.
Who sets cookies?
First party cookies are set by the website that you are visiting and can only be read by that website.
Third party cookies are set by an organisation other than operator of the website. This might be for the purposes of website measurement, to allow a third party service on the website to operate or to target or deliver advertising.
How do we use cookies?
The Site uses a range of first and third party cookies that enable us to offer an enhanced, personalised experience. The information stored in cookies falls into the following categories:
Strictly Necessary Cookies
These cookies are essential in order to enable you to use the Site and its features. Without these cookies, we are unable to provide services that you have asked for, such as viewing content or purchasing Grands Prix tickets.
Performance Cookies
These cookies collect information about how visitors use the Site, for instance which pages visitors go to most often and if they get error messages. All information that these cookies collect is aggregated and therefore anonymous, and is only used to improve how the Site works.
Functionality Cookies
These cookies allow the Site to remember choices you make (such as your user name and preferred settings). This would allow us to provide you with local weather reports, remember changes you have made to text size or provide services you have asked for. The information these cookies collect may be anonymised and cannot track your browsing activity on other websites.
Targeting or Advertising Cookies
These cookies are used to deliver adverts more relevant to you and your interests, to limit the number of times you see an advertisement and to help measure the effectiveness of the advertising campaigns. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers.
To manage cookies linked to targeting or advertising activities, visit Your Online Choices.
To opt out of being tracked by Google Analytics across all websites visit Google Analytics Opt Out.
How to control cookies
You can delete all cookies that are already on your device and prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a website and some services and functionalities may not work.
All major browsers allow you to change your cookie settings - for example you can set up your web browser to inform you when you receive a cookie, giving you the chance to decide whether or not to accept it. You can usually find these settings in the 'options' or 'preferences' menu of your browser. To understand these settings, the following links may be helpful, or you can use the 'Help' option in your browser for further assistance.
Cookie settings in Internet Explorer and Edge
Cookie settings in Firefox
Cookie settings in Chrome
Cookie settings in Safari web and iOS.